Terms of Hire
Liberty Transport provides chartered minibuses and coaches throughout Sydney and New South Wales, from single transfers and airport services to school excursions, corporate programmes, event shuttles and touring itineraries. These Terms of Hire form the contract between Liberty Transport and every Hirer. They record the standards we hold ourselves to and the obligations we ask of those who engage us. A Hirer who books, pays a deposit or travels with us accepts these terms in full.
Last updated: 31 October 2026
0.1 In these terms, “Liberty Transport”, “we”, “us” and “our” mean the operator of the Liberty Transport service; “Hirer” means the person or organisation that requests a quotation or makes a booking; and “Passenger” means any person carried under that booking.
0.2 These terms do not exclude or limit any right that cannot lawfully be excluded under the Australian Consumer Law. If any clause is inconsistent with that law, the law prevails to the extent of the inconsistency.
0.3 We may amend these terms at any time; the published version applies.
Part ABookings
A1 Each quotation is based on the information the Hirer supplies at the time of enquiry. It remains open for 14 days, may be revised if requirements change, and does not reserve a vehicle.
A2 A tentative booking is held for three business days. If no deposit is received within that time, the hold expires.
A3 A booking is confirmed only when the Hirer has accepted the quotation in writing and the deposit has been received. Verbal confirmation is not binding on Liberty Transport.
A4 Fares are calculated from depot to depot and include GST, fuel, insurance, distance and an authorised driver. For hourly hire within the Sydney metropolitan area, at least two hours are added to cover positioning between depot and job, and more may be added for busy times of day, heavy traffic or numerous stops.
A5 Fares are set by vehicle size and operational requirements, not by the number of Passengers. A 12-seat vehicle is charged at the same rate whether 2 or 12 Passengers travel. Penalty rates apply on weekends and public holidays.
A6 We may decline any booking.
Part BPayments, deposits and bonds
Payment timetable
Where a booking is made more than 7 days before the service date, a non-refundable deposit of 20% is payable on booking and the balance is due no later than 7 days before the service. Where a booking is made within 7 days of the service date, the full amount is payable on booking. Unpaid bookings inside 7 days may be cancelled without notice under Part C.
B1 The deposit of 20% of the total booking value secures the allocation of vehicle and driver and is not refundable, unless otherwise agreed in writing.
B2 If payment is not made in accordance with these terms, the service will be cancelled. Such a cancellation is a non-cancelled service and is chargeable at 100% of the total booking value. Non-payment does not amount to a cancellation by the Hirer.
B3 We may require a bond or security deposit for services including late-night work, large groups, events with elevated risk, and school or youth bookings. The Hirer authorises us to debit the nominated card, or to retain all or part of the bond, to recover overtime, waiting time, cancellation fees, vehicle damage, cleaning, fines, parking, tolls or any other cost arising directly from the booking.
B4 Overdue invoices bear interest at 10% per annum from the due date. Any expense we reasonably incur in collecting the debt, legal and agency charges included, is payable by the Hirer whether or not recovery succeeds.
B5 Payments by card attract Square’s Payment Processing Fee at the rate of 2.25% of the amount paid by card. That fee is the administration fee Square charges to process card payments and does not constitute a credit card surcharge. The payment fees are set out below and are itemised on the tax invoice.
| Method of payment | Fee |
|---|---|
| Visa, Mastercard and American Express (personal and commercial, Australian or international) | Square’s Payment Processing Fee at 2.25% |
| EFTPOS and domestic bank transfer | 0% |
| International wire transfer | $30.00 AUD flat fee |
B6 Every payment must quote the Booking ID. Bank transfers also quote the invoice number. Cash and cheques are not accepted.
Part CCancellations and refunds
C1 A cancellation must be made in writing by email to libertybushire@gmail.com and is effective only when acknowledged in writing by Liberty Transport. A verbal cancellation is not binding.
C2 A service that has not been cancelled in writing, or that the Hirer does not use after the vehicle has left the depot, is a non-cancelled service and is chargeable in full.
C3 Each fee below is a percentage of the full invoiced amount, every charge on the invoice included.
| Period of notice before the service date | Fee |
|---|---|
| Non-cancelled service or no-show | 100% of total booking value |
| Within 48 hours | 100% of total booking value |
| 3 days | 80% of total booking value |
| 4 days | 70% of total booking value |
| 5 days | 50% of total booking value or the deposit, whichever is greater |
| 6 days | 20% of total booking value or the deposit, whichever is greater |
| More than 7 days | 10% of total booking value |
Notice of cancellation
The applicable fee is determined by the date on which Liberty Transport acknowledges the cancellation in writing. Hirers are urged to give notice by email as early as possible.
C4 We may waive or reduce a fee in exceptional circumstances.
C5 Where a journey is ended early because Passengers misbehave, these terms or the zero alcohol rule are broken, or the Hirer’s own directions create danger, the Hirer forfeits any refund.
C6 If we cannot operate a service because of mechanical failure or circumstances beyond our reasonable control, our liability is limited to a refund of the portion not operated. We will arrange an equivalent vehicle where possible. No compensation is payable for consequential loss, missed events or third-party expenses.
C7 Daily school services and ongoing contracted services are subject to the cancellation terms of their contract; failing a contract, clause C3 applies. School excursions are subject to Part T.
Part DDate changes and amendments
D1 Liberty Transport does not grant credits, deferrals or postponements. A change of date is processed as the cancellation of the original booking and the creation of a new one.
D2 Availability on a new date is assessed when requested, is not guaranteed regardless of notice, and cannot be held without a deposit for the new booking.
D3 Where the new date is available and the Hirer confirms the change, the following terms apply.
| Term | Detail |
|---|---|
| Rebooking fee | $110.00 including GST per rebooking |
| Rate | The rate for the new date applies. Any increase for weekends, public holidays, out-of-hours or peak periods is payable in addition to the fee; any reduction is credited against the new invoice. |
| Notice | A minimum of four weeks’ written notice before the original service date is required for the change to be made without the original cancellation fee. Where less notice is given, part of the original cancellation fee may be levied together with the rebooking fee. |
| Deposit | Applied to the new booking where the change is confirmed more than four weeks before the original date; otherwise retained as part of any cancellation fee. |
| Same day | No change of date may be made on the day of the original service. Such a request is a non-cancelled service, chargeable at 100%. |
D4 Where the new date is not available, the Hirer may cancel (Part C applies by reference to the original date), proceed on the original date without further charge, or wait to see whether availability arises. While waiting, the original booking and its cancellation scale remain in force; a cancellation three days before the original date attracts 80%.
D5 Each further change of date is a separate rebooking attracting the $110.00 fee. Repeated changes may be declined.
D6 Other amendments must be requested in writing and are subject to availability. After confirmation has issued, an administration fee applies in addition to any difference in the charter rate.
| Category | Description | Fee |
|---|---|---|
| Minor | Contact name, time change of up to 30 minutes, Passenger numbers within the same vehicle | From $10 |
| Moderate | Route change, additional stop, time change exceeding 30 minutes, change of vehicle size | From $25 per change |
| Significant | New itinerary, multiple changes, revised quotation required | From $50 per booking |
| Complex | Multiple bookings, late restructure, substantial administration | Assessed and advised before proceeding |
Part ERates and additional fees
E1 The first 15 minutes of waiting after the booked departure time are free. Thereafter waiting time is charged per 15-minute increment.
| Vehicle | Waiting time per 15 minutes |
|---|---|
| Minibus, 12 to 24 seats | $30.00 |
| Coach, 33 to 62 seats | $50.00 |
E2 A stop requested after booking is priced at $10 upward for a slight deviation, $25 upward for a stop in the same locality, and $50 upward where it adds a suburb or lengthens the route. Stops in regional areas or interstate attract a separate quotation.
E3 The following are itemised where incurred: road tolls, at cost; paid parking; park and venue entry fees; overtime; post-confirmation vehicle changes and additional Passengers; cleaning from $88 including GST and biohazard fees under Part J; amendment fees; driver accommodation and meals; and fines arising from an illegal pickup or stopping location nominated by the Hirer.
E4 Out of standard operations (OOSO) loadings apply to any portion of a service commencing or concluding outside standard hours, as confirmed in the quotation.
| Period | Loading on base charter rate |
|---|---|
| Commencing before 6.00 am | Time and a half |
| Extending past 10.00 pm | Time and a half |
| Extending past midnight | Double time |
| Sunday | Sunday penalty rate, as quoted |
| NSW public holiday | Surcharge of not less than 30% |
E5 A service commencing between 10.00 pm and 6.00 am is an OOSO service and attracts a minimum OOSO charge regardless of duration; the OOSO rate rather than a minimum duration governs the charge.
E6 The public holiday surcharge applies to New Year’s Day, Australia Day, Good Friday, Easter Saturday, Easter Monday, Anzac Day, the King’s Birthday, Bank Holiday, Labour Day, Christmas Day and Boxing Day. Anzac Day is fixed on 25 April under the Public Holidays Act 2010 (NSW); where it falls on a weekend and an additional Monday holiday is declared, the surcharge applies to both days. The Hirer is responsible for checking whether a service date is a public holiday.
E7 The hire charge covers the confirmed hours with 15 minutes’ grace at the end. Any further time, for whatever cause, is overtime, billed by the hour (one hour minimum) at the vehicle’s hourly rate, with OOSO loadings added for overtime in OOSO periods.
E8 Overtime is not charged for any part of an overrun caused solely by traffic that was not reasonably foreseeable at booking. Sydney peak-hour congestion on major roads is foreseeable, is reflected in peak pricing, and is not within this exception. Delays to inbound flights are dealt with in Part P.
E9 Scheduled times are estimates. Liberty Transport accepts no liability for delay, or any resulting missed flight or event, caused by matters beyond its reasonable control. The following contingency is recommended.
| Service | Recommended contingency |
|---|---|
| International departure | 3.5 hours between arrival at the airport and departure |
| Domestic departure | 2.5 hours between arrival at the airport and departure |
| Events | 30 minutes before commencement |
| Peak periods (7.00 am to 9.30 am, 4.00 pm to 7.00 pm) | An additional 30 to 90 minutes |
| All coach travel | Coaches are limited to 100 km/h by law; car travel estimates are not a reliable guide |
E10 Prices may be adjusted for material fuel or legal cost increases, or booking discrepancies.
Part FVehicle allocation
F1 Vehicles are allocated according to the Passenger numbers confirmed at booking. No particular make, model, configuration or livery is guaranteed unless agreed in writing. The vehicle supplied may differ from that referred to at quotation, having regard to fleet availability, scheduling and operational movements, but will be of at least equivalent capacity.
F2 Larger groups may be carried in a combination of vehicles. Whatever the combination, each paying Passenger is given a lawful, belted seat as the Passenger Transport Act 2014 (NSW) requires.
F3 Fewer Passengers do not reduce the fare.
F4 The Hirer must notify us promptly of any increase in numbers. Additional transport on the day cannot be guaranteed; excess Passengers may not be carried; no vehicle may exceed its legal seating capacity; and short-notice additional vehicles may attract premium rates. We are not liable where Passengers cannot travel because numbers were increased or undisclosed.
F5 We operate our own vehicles and drivers. In exceptional circumstances, such as breakdown, we may engage a Transport for NSW accredited subcontractor bound by these terms, will notify the Hirer, and remain the responsible party.
F6 No signage may be affixed without written approval.
Part GSafety standards
G1 Liberty Transport is accredited under the Transport for NSW Bus Operator Accreditation Scheme. Every vehicle allocated to a booking is accredited and maintained in accordance with Transport for NSW requirements.
G2 Vehicles are regularly serviced, checked before each duty, and subject to government and roadside inspections. All are air-conditioned and fitted with seatbelts, and coaches are speed limited to 100 km/h.
G3 All drivers hold a current NSW Driver Authority and the licence class appropriate to their vehicle. Drivers on school services hold a current Working With Children Check issued under the Child Protection (Working with Children) Act 2012 (NSW).
Part HDriver hours and fatigue
H1 Command of the vehicle rests with the driver. Where safety or the law calls for it, the driver may depart from the planned route or programme, and the Hirer may not direct otherwise.
H2 Fatigue rules under the Heavy Vehicle National Law bind every driver and are not open to variation by the Hirer. Liberty Transport applies company limits that are stricter than the national standard of 5.5 hours’ work before a 15-minute rest.
| Company limit | Requirement |
|---|---|
| Continuous driving | Maximum 3 hours, followed by a mandatory 20-minute rest |
| Work in any 24 hours | Maximum 12 hours |
| Stationary rest | Minimum 7 continuous hours between 10.00 pm and 8.00 am, or 24 continuous hours for extended operations |
| Work in any 7 days | Maximum 72 hours |
H3 Work includes vehicle checks, cleaning, refuelling, assisting Passengers, handling luggage and administration. Rest breaks must be continuous and free of all duties, and cannot be omitted, shortened or deferred. Itineraries must allow for them.
H4 The Hirer must provide a realistic itinerary disclosing all stops and waits, and must not request extended hours, impose unrealistic schedules or pressure a driver to exceed legal limits. Chain of Responsibility laws make a Hirer answerable, potentially in person, for instructions that compromise fatigue compliance.
H5 We may amend itineraries, provide additional or relief drivers, adjust times, or decline bookings that cannot lawfully be performed. Additional drivers, accommodation or schedule changes required by law are mandatory and chargeable to the Hirer, and will be advised in advance where practicable. Liberty Transport is not liable for delays arising from legal compliance.
Part IOnboard safety and conduct
Zero alcohol, zero tolerance
Liberty Transport vehicles are alcohol-free without exception: no drink may be carried aboard, sealed or otherwise, or consumed. Nor do we accept party bus engagements, whether birthdays, bucks or hens functions or the like. On any breach the driver may bring the service to an immediate close. The fare is forfeited in full, the Hirer must still pay the whole booking together with any cleaning, damage or recovery expense, and the police may be called. The Passenger Transport (General) Regulation 2017 (NSW) separately forbids alcohol on board.
I1 Food, including takeaway, and hot beverages are not permitted on board. Bottled water is permitted at all times. Eating and drinking on a bus is prohibited by NSW regulation, with penalties of up to $550. A Passenger with a genuine medical need to eat or drink must inform the driver at boarding.
I2 Passenger behaviour, from first step aboard to final step off, is the Hirer’s responsibility, as is making every Passenger aware of these rules in advance.
I3 The following are prohibited on every service:
- smoking or vaping, under the Smoke-free Environment Act 2000 (NSW); Passengers smoking outside must remain at least 4 metres from the vehicle;
- leaving one’s seat, gathering in the aisle or speaking to or distracting the driver once the vehicle is underway;
- excessive noise, and balloons or novelty items near the driver or obstructing the driver’s view;
- carrying Passengers in excess of the legal seating capacity;
- interfering with emergency exits, exit hammers, extinguishers or other safety equipment;
- abusive, aggressive, threatening, intoxicated or disruptive behaviour; and
- placing any part of the body outside the vehicle while in motion.
I4 Every Passenger must wear a fitted seatbelt at all times while the vehicle is moving, as required by the Road Rules 2014 (NSW); remain seated while moving; stow luggage under seats or in overhead racks and keep aisles and exits clear; follow the driver’s lawful directions; refrain from using any onboard toilet while moving; remove their rubbish; and embark or disembark only where a bus may lawfully and safely stop, which excludes clearways and bus, taxi, loading and no stopping zones. We accept no liability for injury or loss caused by improperly stowed items.
I5 Passengers must wear a top, a lower garment and appropriate footwear. The driver may refuse boarding to a Passenger who does not, particularly where the destination enforces a dress code.
I6 A driver may decline to carry a Passenger, require a Passenger to leave, or bring the service to an end where that Passenger seems affected by drink or drugs, acts unlawfully or disruptively, smokes, vapes or consumes forbidden items, displays signs of an infectious illness (a condition notifiable under the Public Health Act 2010 (NSW) included), disregards a lawful direction, has previously breached these terms on record, or is unsuitably dressed. Such a Passenger receives no refund and must arrange their own onward travel.
I7 The following items must not be carried: alcohol; smoking or vaping devices; balloons or decorations without prior written approval; glass containers; fuel containers or generators; spiked or cleated footwear; unlawful drugs (ordinary pharmacy medicines are permitted); hazardous or prohibited items under Australian transport law; and bulk food, produce or perishables.
Part JCleaning, biohazard and damage
J1 Hirers are strongly encouraged to supply sickness bags to all Passengers, particularly on school excursions, tours with young Passengers or groups prone to motion sickness. Where a bag is used and disposed of without contaminating the vehicle, no cleaning charge applies.
J2 A vehicle soiled by vomit or any bodily fluid must be decontaminated to the standard required by the Work Health and Safety Act 2011 (NSW) before it carries anyone again. The charges are:
| Contamination | Fee including GST |
|---|---|
| Soiling or litter needing more than routine cleaning | From $88 |
| Vomit on floor, aisle or hard surface | $350 |
| Vomit on upholstered seat, seatbelt or multiple surfaces | $550 |
| Faecal, blood or serious biohazard contamination | Minimum $550, assessed case by case |
J3 If the clean-up keeps the vehicle from a later engagement, Liberty Transport may also recover a reasonable sum for that lost use.
J4 The Hirer is liable for the cost of repairing damage caused by any Passenger, including broken seats or fittings, graffiti, torn upholstery, broken glass and damage to luggage compartments. A written assessment is provided after the service. Damage charges are additional to cleaning fees. The Hirer is not liable for damage caused solely by our driver or staff.
Part KLuggage and personal property
K1 The Hirer must state the full luggage load, oversized pieces included, when booking, as the vehicle and price are fixed from that statement. The standard allowance is one large and one small bag per Passenger.
K2 Oversized items include sporting equipment, musical instruments, prams, mobility aids, camping gear, tools and cartons. Without our prior written consent, motorised scooters and dangerous goods will not be carried.
K3 Vehicles are subject to mass and loading limits under the Heavy Vehicle (Mass, Dimension and Loading) National Regulation. We will not knowingly operate an overloaded vehicle.
K4 Undeclared or excess luggage may cause delay, be refused, or require a larger vehicle, trailer, additional vehicle or separate luggage transfer at the Hirer’s expense, subject to availability. Items that cannot be carried safely and legally will not be carried. Liberty Transport is not responsible for delays, additional costs or penalties resulting from an inaccurate declaration.
K5 The driver manual handling limit is 20 kilograms per item, and the Hirer must assist with heavier items. Drivers may refuse to load items that are unsafe, excessively heavy, dangerous or improperly packed,.
K6 Baggage and belongings travel entirely at the owner’s risk. Save for loss, theft or damage our negligence directly causes, and subject always to the Australian Consumer Law, Liberty Transport accepts no responsibility for them.
K7 Lost property is held at our depot for 60 days from recovery. The owner must arrange collection within that period and bears any delivery cost. Unclaimed items are disposed of after 60 days.
Part LChild restraints
L1 Under NSW law, a bus is a vehicle with 13 or more seats including the driver’s seat. Rule 266 of the Road Rules 2014 (NSW), which requires a driver to ensure passengers under 16 are restrained, does not apply to buses. Vehicles with 12 seats or fewer are regulated under point-to-point transport law, where the full child restraint requirements apply.
L2 Children are not legally required to use a booster, child restraint or seatbelt on a bus of 13 or more seats. Passengers aged 16 and over must wear a fitted seatbelt under Rule 265. As all Liberty Transport vehicles are fitted with seatbelts throughout, every Passenger, including children, is required to wear one whenever the vehicle is in motion.
L3 No bus or coach leaves the factory with ISOFIX fittings or child seat anchorages. Families are encouraged to bring a portable booster seat for children aged approximately 1 to 7 years. The driver will assist in securing it as far as the vehicle permits, and it may generally remain on board for the return journey.
| Age | Legal requirement on a bus | Liberty Transport recommendation |
|---|---|---|
| Under 12 months | None (bus exemption) | Never carry in arms while moving; nurse in a rear seat; seek our advice before booking |
| 12 months to 7 years | None (bus exemption) | Portable booster, rear seat, seatbelt worn, no sharing |
| 7 to 15 years | None (bus exemption) | Fitted seatbelt worn, rear seating preferred |
| 16 years and over | Seatbelt required (Rule 265) | Seatbelt worn, one Passenger per seat |
L4 A seatbelt must never be shared with a child, as this risks serious crush injury. Infants must never be carried in arms while the vehicle is moving. Children should occupy rear seats where practicable. Prams may not be used as a restraint on charter vehicles and must be folded, secured and stowed.
L5 Supervision of children, and the correct use of seatbelts and restraints, is the responsibility of the Hirer and accompanying adults. Travel with infants or young children should be advised at booking. This Part is a general statement of NSW law and not legal advice.
Part MAccessibility
M1 Liberty Transport welcomes Passengers with disability and seeks to provide safe, dignified travel consistent with the Disability Discrimination Act 1992 (Cth) and the Disability Standards for Accessible Public Transport 2002 (Cth).
M2 The Liberty Transport fleet is not wheelchair accessible: no vehicle carries a wheelchair lift or ramp. A Passenger with reduced mobility enters by the steps, assisted, and is seated in an ordinary seat, while a folded wheelchair, walking frame or other mobility aid is stowed below in the hold. Motorised scooters travel only with our written consent given in advance.
M3 The Hirer must advise at booking the number of Passengers requiring assistance, whether each can transfer to a standard seat, the assistance needed to board, and the dimensions and weight of any mobility aid, having regard to the 20 kilogram handling limit in clause K5.
M4 Assistance animals that are properly trained may travel with their handlers, as the Disability Discrimination Act 1992 (Cth) provides; please mention them when booking.
M5 Website accessibility feedback sent by email is answered within 5 business days.
Part NUnsealed roads and site access
N1 Our vehicles keep to formed roads surfaced with bitumen or asphalt. No Liberty Transport driver will take a vehicle along a gravel, earth or sand road, a fire trail, a farm or rural track, a construction or temporary road, or any other unsealed way.
N2 Where a location is reachable only by an unsealed road, the Hirer must advise us in advance so that a sealed meeting point can be agreed, or must arrange other transport for the final segment. A driver who finds unsealed access on arrival may instead load or unload at the closest point on a sealed road where it is safe to do so. We may decline or amend bookings, alter routes and refuse access to any location presenting a risk.
N3 The Hirer must supply accurate addresses and a complete itinerary, ensure every location offers adequate bus access, turning space and legal stopping, and disclose height and weight restrictions, narrow streets and overhanging trees.
Part OAirport transfers
O1 For arriving Passengers, the driver will meet the group at the meeting point stated in the booking confirmation.
O2 Every airport transfer quotation includes the following waiting periods.
| Included period | Duration |
|---|---|
| Domestic baggage collection, T2 and T3 | 30 minutes |
| International customs and baggage clearance, T1 | 60 minutes |
| Flight delay allowance | 30 minutes |
O3 Time lost inside the terminal for any reason other than the flight itself, a slow customs queue or missing baggage for instance, is billed at ordinary waiting rates after the included period ends.
O4 Sydney Airport commercial vehicle parking is not included in the fare and is passed to the Hirer at cost, at the rates applying on the day, which are reviewed annually from 1 July.
O5 A flat-fee delay protection package and priority dispatch are available on request.
Part PFlight delays
P1 We monitor arriving flights for confirmed pickups. Provided a recorded flight delay stays inside the included periods, it adds nothing to the fare.
P2 Overtime applies from the end of the included periods and must be agreed before it is incurred. Where a delay exceeds 60 minutes beyond the included periods, the Hirer must decide whether to (a) keep the driver waiting at the agreed rate, (b) let the vehicle go and book again, or (c) seek a later pickup time, if one can be offered. A service may have to cease if a delay reaches the driver’s mandatory rest period.
P3 Where a party is split across flights, the driver is timed to reach the terminal some 20 minutes after the final scheduled landing, and those who land first wait inside until the party is complete. The Hirer must appoint a single flight coordinator who monitors all flights, remains contactable throughout, communicates updates to us promptly and holds authority to make binding transport decisions.
P4 The Hirer monitors flights, briefs Passengers and keeps a contingency plan.
P5 Parking, agreed overtime and any substitute vehicle sourced at short notice are charged to the Hirer. Any onward expense caused by a late flight, such as a missed connection, is the Hirer’s concern and not ours.
Part QOvernight and extended charters
Q1 For any service extending overnight or beyond a single operating day, the Hirer must provide or fund separate accommodation for each driver: a private single room with private bathroom, heating or cooling, television and secure access, of at least 3-star standard, clean and quiet. This standard is not negotiable.
Q2 We may book accommodation and pass on the cost at cost, or the Hirer may book it and submit the details for approval in advance. Accommodation supplied by the Hirer must provide safe off-street parking for the vehicle and any trailer, with adequate turning and height clearance.
Q3 A driver meal allowance of $70.00 per driver per day applies to all overnight and extended charters and is itemised in the quotation. It applies regardless of any catering supplied by the Hirer, so that drivers may obtain meals suited to their dietary, religious and cultural requirements and take proper meal breaks in support of fatigue management.
Q4 The full itinerary is due seven days ahead of departure and must be finally confirmed two business days ahead. It must make room for every required rest period, and we may alter any element that could not lawfully be performed.
Q5 Multi-day services may require additional drivers and attract standby and repositioning charges.
Q6 If arrangements fall short of these standards, Liberty Transport may substitute compliant ones at the Hirer’s cost, postpone or suspend the service, or refuse to carry on.
Part RDriver commentary and tour guides
R1 Drivers do not provide live tour commentary while operating a vehicle, as it divides their attention and creates a foreseeable safety risk. Drivers will provide safety briefings, timing updates and operational instructions only.
R2 Where commentary is required, the Hirer must engage a professional tour guide, which is strongly recommended and may be required for sightseeing, multi-stop and regional tours, curriculum-based excursions and corporate or VIP services. Alternatively, a pre-recorded audio commentary system, or a group leader appointed by the Hirer, may be arranged. All arrangements must be confirmed with us before the service date.
Part SDining arrangements
S1 Liberty Transport does not recommend, select, endorse or book restaurants, cafés or dining venues. Venues are independent third parties over which we have no control, and we accept no commissions or referral benefits from them.
S2 The Hirer selects and books venues, manages dietary requirements and confirms coach access and parking.
S3 Drivers and staff will not liaise with venues on the Hirer’s behalf, other than a basic arrival notification on request, and will not manage bookings, menus or payments. On request we may suggest general dining precincts and coach parking, on a non-reliance basis. To the extent permitted by law, we accept no liability arising from any dining arrangement.
Part TSchool excursions
Precedence of this Part
This Part governs all excursion, sporting, camp and event services for public and private schools and is read with the remainder of these terms. Where any inconsistency arises, this Part prevails for school bookings, including its separate cancellation scale and overtime rate.
T1 No school booking is confirmed until our booking system has issued it a Booking ID. The school, or the person it authorises, will receive the written confirmation and tax invoice by email. The fare reflects the itinerary given at booking and may be reassessed if timings, places, numbers or requirements later alter.
T2 Cancellations must be made in writing by email and take effect on acknowledgement. Fees are calculated on the full cost of the confirmed service.
| Notice before the service | Cancellation fee |
|---|---|
| More than 72 hours | No charge |
| Within 72 hours | 10% of total booking cost |
| Within 48 hours | 20% of total booking cost |
| Within 24 hours | 100% of total booking cost |
| No-show or cancellation on the day | 100% of total booking cost |
T3 An administrative fee of $100 including GST is deducted from any approved refund. The balance is returned by the original payment method within 10 business days of written confirmation of the cancellation.
T4 Requests to change the date, times, locations or Passenger numbers must be made in writing at least 72 hours before the service and are subject to availability. Changes that increase the cost will be the subject of a revised quotation. Later requests are at our discretion.
T5 Overtime applies from the moment the booked time is exceeded and is charged in 20-minute blocks at $55.00 ($165.00 per hour) including GST, invoiced after the service. A buffer of at least 15 minutes and adequate loading time at each stop are recommended.
T6 Schools pay according to the invoice terms. Amounts are stated in Australian dollars with GST included, and may be settled by credit card, purchase order, electronic funds transfer or government purchasing card.
T7 On school services: smoking, alcohol and illegal substances are prohibited; food and hot drinks are prohibited and bottled water is the only permitted beverage; all Passengers must remain seated, wear seatbelts and follow the driver’s directions. The school must brief students and staff before travel. We may refuse or terminate a service where conduct presents a safety risk, and the school remains liable for the costs.
T8 The school keeps primary duty of care, and a teacher or other authorised adult must accompany students from the moment they board until the last has stepped off. The school must confirm accurate numbers (additional transport on the day is not guaranteed), tell us beforehand of any student health, mobility or behavioural matter relevant to the trip, and ensure safe, lawful bus access at every location.
T9 The school, organiser and responsible adult are liable for damage caused by Passengers, which will be invoiced to the school. Part V otherwise governs liability.
T10 Vomit is an infection hazard, principally from norovirus, and decontamination requires a biohazard kit, an air-conditioning flush and removal of the vehicle from service.
| Incident | Fee including GST |
|---|---|
| Sickness bag used and sealed; vehicle uncontaminated | $0 |
| Excessive rubbish, food scraps or dirt | $88 |
| Vomit on the vehicle floor | $350 |
| Vomit on seat fabric or upholstery | $550 |
T11 Cleaning fees are invoiced to the school after the service, are payable within 14 days and are not negotiable. Further costs may be added where specialist remediation is required. For any trip lasting half an hour or longer, the supervising teacher should carry a sickness bag for every student.
T12 Neither party is liable for delay or failure caused by events beyond reasonable control, including natural disasters, declared public health emergencies, government restrictions, industrial action or major transport disruption. This Part is governed by the laws of New South Wales. By booking, the school acknowledges that it has read and accepted this Part and the remainder of these terms.
Part UPre-service checklist
U1 Hirers are asked to confirm each item below once the booking is confirmed, and again before the service date, and to contact us if any item cannot be confirmed.
| Area | Item to confirm |
|---|---|
| Documents | Booking confirmation and tax invoice received and correct; Booking ID, reference and invoice number recorded |
| Payment | Paid, or purchase order raised, at least 7 days before service; bank transfers referenced with invoice number and Booking ID |
| Itinerary | Pickup and set-down addresses, times, route and Passenger numbers verified |
| Pickup point | A safe, legal bus stopping position (not a clearway, no stopping zone, lane or driveway); written parking instructions, access codes, boom gates and height limits sent to us |
| Restricted areas | A single assembly point identified for the CBD, event precincts, school zones or terminal forecourts; destination parking arranged |
| Road conditions | Live Traffic NSW checked for the date |
| Group contact | A named person present throughout, on a mobile phone, who answers the driver promptly and calls only when the whole group is ready |
| Special requirements | Oversized luggage, accessibility needs, mobility aids and travel with young children declared; boosters arranged; medical information held by the group contact |
| Passenger briefing | Seatbelts, remaining seated, bottled water only, no alcohol, smoking or vaping, no bags in aisles, cleaning fees for vomiting |
| Day of service | Group assembled before departure; seatbelts fastened; headcount each leg (teacher sign-off for schools); return on time; vehicle checked for belongings and left clean |
Part VLiability, complaints and governing law
V1 The Australian Consumer Law attaches guarantees to our services that no contract can remove: that they are rendered with due care and skill, are fit for their purpose and are supplied within a reasonable time.
V2 So far as the law permits, Liberty Transport bears no responsibility for loss that is indirect or consequential, lost profits and missed flights or functions among them. Whatever the claim, personal injury and death included, our combined liability for a service will not exceed the hire charge paid for that day’s service.
V3 On the same basis, we do not answer for harm that results from a Passenger leaving a seatbelt unfastened, moving about while the vehicle travels, disregarding the driver or acting unlawfully. Where Passengers are children, their supervision rests with the Hirer and accompanying adults.
V4 Liberty Transport is not answerable for delay or non-performance due to events outside its control, such as fire, flood, pandemic, industrial action, changes in regulation, widespread transport failure or acts of God. Nor is it answerable for third parties, among them venues, car parks, hotels and ferry operators, which deal with the Hirer on their own terms.
V5 Complaints must be made in writing to libertybushire@gmail.com within 14 days of the service. Each one is logged and dealt with as NSW passenger transport legislation and our internal complaints process require.
V6 New South Wales law governs these terms, and any dispute is to be heard only in the courts of that State.
V7 These terms, the quotation and confirmation form the entire agreement.
Part WPrivacy and copyright
W1 We collect personal information only as needed to quote, book, operate and invoice services, disclose it only to those delivering the service or as required by law, do not sell it, and manage it in accordance with the Privacy Act 1988 (Cth). Requests for access or correction may be made by email.
W2 All content on our website is protected by the Copyright Act 1968 (Cth). A single unaltered copy of a page may be retained for personal, non-commercial reference, and fair dealing for research, study, criticism or review is permitted. Any other reproduction, or automated scraping, requires our written consent.
W3 Playing music or screening audiovisual material to a group on a charter vehicle is a public performance under Australian copyright law. The Hirer is responsible for holding valid public performance licences for any such material. Where a licence cannot be produced on request, the driver may require the material to be stopped, and Liberty Transport accepts no liability for any infringement.
Enquiries and bookings
Questions may be directed to libertybushire@gmail.com or made through our contact page.

